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We are providing a link to this third party website for your convenience. Heartland Bank is not responsible for the overall content of any website or the collection or use of information gathered on a third party website. Heartland Bank's privacy policy does not apply to any other website, and we are not responsible for its security, privacy policies and practices, or any consequences that may result from visiting that website. We advise you to consult the privacy policies contained on third party linked websites. Heartland Bank assumes no responsibility nor does it control, endorse or guarantee any aspect of your use of the linked site.

Privacy and Security

Privacy

Review our Privacy Policy to learn more about what we share and when. You don’t need to take any action to limit sharing of your private information, because Heartland Bank has high standards in place to restrict how data is shared.

Security

Your account information sits securely behind layers of protection.

  • Multiple firewalls that keep out unauthorized users, and your account data is encrypted when it travels across the Internet with state-of-the-art Transport Layer Security (TLS) technology.
  • Logins are timed out automatically if there’s no activity for a little while.
  • Two-factor authentication helps keep your accounts safe, and your account access is locked after three unsuccessful log-in attempts.
  • You can use the Message Center online or in the app to send secure messages about your account.

How to Protect Yourself

While there are layers of protection in place at Heartland Bank, anyone with your information may be able to get into your accounts. There are a few things that will go a long way towards keeping out unwelcome visitors.

  • Report lost or stolen cards immediately.
  • Keep your PIN secret and secure.
  • Never give out usernames, passwords, account numbers, or PINs in an email. No one at Heartland will ever ask for account details in an email.
  • Never give any private or financial information over the phone unless you initiated the call and you’re certain you reached Heartland Bank.
  • Don’t download email attachments if you don’t know the sender. Attached files are an easy way for scammers to put viruses or malware onto your computer.
  • Check your credit report from all three agencies once per year, or freeze your credit to keep it inaccessible unless you unlock it.

Scams

What to do if you’ve been targeted.

  • Break off contact with the scammers.
  • Notify Heartland Bank. We are here to support you! We can secure your accounts, then help review transactions and assist with next steps.
  • Cancel all of your credit and debit cards.
  • Contact all three national credit reporting organizations — TransUnion, Experian, and Equifax — and put a fraud alert on your name, and freeze your credit. Anyone who tries to open a line of credit in your name will have to contact you for authorization.
  • File a police report and report the scam to the Federal Trade Commission (FTC).
  • If you receive a phishing attempt, report it right away.

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