Privacy and Security
Protecting your privacy and security is a top priority at Heartland Bank. That’s why we utilize several layers of security features to ensure your privacy and security online.
No action is necessary on your part to limit the sharing of nonpublic personal information because we already limit such sharing.
If you have questions regarding the privacy of your personal information, please contact us*.
Heartland Bank utilizes several security measures to protect your finances:
- Multiple firewalls protect our internal systems from unauthorized access.
- We use 128-bit Secure Socket Layer (SSL) technology, which encrypts your data so that it is unreadable as it travels across the Internet. SSL also authenticates the server with which you’re communicating, so you can be sure that your information is going to Heartland Bank and not to another location.
- We utilize a "time-out" feature which automatically logs you out of online banking after a period of inactivity.
- Only three unsuccessful log-in attempts are allowed before the account is locked. This feature deters and reports PIN guessing.
- We utilize multi-factor authentication to keep your accounts safe. At some point, you will be prompted to provide answers to three challenge questions upon logging in to Online Banking. Over time, we will build a profile of your typical online banking activity. Then, if we detect something that seems unusual, we will pose two of the challenge questions to confirm it is really you, and not an unauthorized user. If you answer the questions correctly, you will be allowed to continue your Online Banking session.
- Use the secure e-mail feature inside our Online Banking system should you need to communicate with us regarding your account.
How to Protect Yourself
While there are layers of protection in place at Heartland Bank, we cannot fully protect your account if hackers are illegally getting your username and password. Follow these safety tips to protect yourself from identity theft:
- Report lost or stolen cards immediately.
- Sign your card on the signature panel as soon as you receive it.
- Never write down your PIN; memorize it. Also, never use your PIN as a password.
- Never disclose your PIN to anyone. No one from a financial institution, the police or a merchant should ask you for your PIN.
- Make copies of all your cards (front and back) and store the copies in a safe place for quick reference in case the cards are ever lost or stolen.
- Always check your account statement and verify the amounts of your purchases and withdrawals.
- Always take your card receipt. It may contain personal information that could be helpful to thieves.
- If you don’t plan to include a tip on your card purchase, draw a line through the “tip” section of the receipt; this will prevent someone else from adding to the total.
- Never give out usernames or passwords. Heartland Bank will never ask you for this information.
- Never send account information, such as your account number or PIN, in the body of an e-mail. You never know who could be intercepting it.
- Beware of phishing e-mails. Scammers are able to send e-mails that appear to be from your bank or an online merchant asking you to provide your account information. These should be deleted immediately. Heartland Bank will never ask you for account or personal information in an e-mail.
- Be cautious of email attachments. Many of them may be fraudulent and download viruses on your computer.
- Before making purchases online, make sure that the site has built-in security features to protect your account information. Reputable merchants use encryption technologies that will protect your private data from being intercepted during online transactions.
- Have the most current web browsers installed on your computer. Old browsers cannot protect you from new viruses and bugs.
- Keep your anti-spyware and anti-virus updates current.
- Check your accounts online daily to monitor for suspicious activity.
Mail and phone safety
- Never give your account information to anyone claiming to be from Heartland Bank unless you initiated the call.
- Do not give your account number or personal information (social security number, etc.) over the phone unless you initiated the call.
- Make sure your mailbox is secure and promptly remove delivered mail.
- Never leave outgoing mail containing personal or financial information in your unsecured mailbox. Deposit your mail in a secure, official Postal Service collection box.
- Notify the Post Office immediately if you change your address.
- Have your mail held by the Post Office when you are away or on vacation.
- If you stop receiving regular bills, contact the company to find out why. Someone may have filed a false change-of-address notice to divert your mail and steal your identity.
- Shred credit card application forms and financial statements before disposing of them.
Security Threats You Need to Know About
OCC Phone Call and Text Scam
The Office of the Comptroller of the Currency has issued Alert 2017-1 concerning a fictitious notification regarding the release of funds supposedly under the agency's control. Consumers have reported receiving phone calls indicating that the OCC is holding $11,000 on their behalf as a refund for illegal fees charged by their financial institutions. Any communication claiming that the OCC is involved in holding any funds for the benefit of any individual or entity is fraudulent. The OCC does not participate in the transfer of funds for, or on behalf of, individuals, business enterprises, or governmental entities.
Felony Lane Gang
This large, organized group of criminals target victims all across the country, including here in Illinois. These thieves break into vehicles and steal purses, wallets, and bags left behind. They then use that information to either steal a victim’s identity or empty their bank accounts. The Felony Lane Gang got their nickname because they often use the drive-thru lane at the bank, where it’s easier to impersonate a victim and pass fake ID’s.
What to do if you’ve been targeted:
- Immediately notify Heartland Bank. We’ll flag your account for anyone who attempts to make deposits or withdrawals from your account.
- Cancel all of your credit and debit cards.
- File a police report, and include all fraudulent activity on your accounts.
- Contact all three national reporting organizations – Trans Union, Experian, and Equifax – and put a fraud alert on your name. This will ensure a credit card company has to call you before authorizing a new card in your name.
Mystery Shopping Check Scam
Have you ever received a check from a mystery shopping company? There’s a chance it could be a scam. With so many different mystery shopping businesses out there, you should know how they work, and when to be suspicious. Take the time to learn more about mystery shopping scams.
ATM skimming involves putting devices on ATMs that read your card number, which thieves then put on a blank card and use it to drain your account. Perhaps the scariest part of this crime is that most ATM users don’t even notice it is happening. Use this helpful guide on ATM skimming to learn more about how it works, and what you need to be on the lookout for the next time you use an ATM.
Make sure you stay informed about identity theft, fraud, and other privacy issues. The following sources can help:
Heartland Bank Blog Articles with Helpful Tips
Financial fraud and theft is dangerous business and puts your finances at risk. Following are 10 scams to be aware of and what you can do to protect your personal information and your money.
In a technology-centered world, keeping your information and finances safe can seem like an impossible task. To better protect you, we’ve put together a quick guide on how to control who sees your data.
Hacking, fraud, identity theft: according to the Federal Trade Commission, the number of cases reported is growing every year. Here’s how to protect yourself.
*This e-mail link is for general inquiries only. It is not secure e-mail. For your protection, please do not include confidential or sensitive information such as social security numbers, account numbers, etc. when using this e-mail link.