Deactivate Lost or Stolen Card

If you have lost your Heartland Bank card, or it has been stolen, the first thing you need to do is deactivate your card to protect your account. Please note, the card cannot be reactivated once it has been marked as lost or stolen.

Credit Card

  • To report a lost or stolen credit card, please call 844-448-0200.

Debit or ATM Card

  • Call our Customer Care Center at 888-897-2276 and talk with a Customer Care Representative. You can deactivate your card and request a replacement card at the same time!
  • Call Heartland TeleBank at 800-749-8581. Select Option 3 from the Main Menu and follow the prompts. Then, contact your branch or our Customer Care Center to order a replacement card.


We're Here For You!

Our Customer Care Representatives are ready to assist you Monday - Friday 7:00 am - 7:00 pm; Saturday 8:00 am - 5:00 pm; and Sunday 12:00 pm - 5:00 pm Give us a call at 888-897-2276.

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