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Account Deletion

Heartland Bank Digital Banking Account Deletion Policy

Welcome to Heartland Bank and Trust Company’s Digital Banking Account Deletion Policy page.  Below, you’ll find detailed steps on how to proceed with any requests to delete your online/mobile banking account and information on the data removed and retained during this process.

Steps to Request Online/Mobile Banking Account Deletion

To request deletion of your online/mobile banking account, please contact us via the following methods:

  • By Phone: Customer Care Center at 888-897-2276
  • By Email: hbt@hbtbank.com*
  • By Mail: To Heartland Bank and Trust Company
    401 N Hershey Road
    PO Box 67
    Bloomington, IL 61702-0067

What to Know About Account Deletion

  • Permanent Deletion: Deleting your account will erase all your data, including your profile, settings, and any other information linked to your account. This action is final, and you’ll need to re-register if you want to use online banking again in the future.
  • Loss of Online Access: After deletion, you won’t be able to access your account online or retrieve any past information. Make sure to cancel any recurring transactions or scheduled payments before you proceed.
  • Data Retention: We’ll delete your online banking profile, but some data may be kept for legal reasons, such as transaction records. For details, check our Privacy Policy.
  • Third-Party Services: If your account is linked with any third-party services, you’ll need to manage your data with those services separately, as deleting your account with us won’t automatically remove your data from external platforms.

*This e-mail link is for general inquiries only. It is not secure e-mail. For your protection, please do not include confidential or sensitive information such as social security numbers, account numbers, etc. when using this e-mail link.

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