Using our Password Self-Reset feature, you can create a new Online Banking Password anytime – over the weekend, in the middle of the night, on a holiday, or other times when Heartland Bank may be
Before using this feature, you must enable it by specifying a Password Self-Reset Security Question and Answer. In the future, if you forget your Password, you can use this feature to answer your security question and create a new Password.
Password Self-Reset is now enabled and you can use it anytime, day or night!
To use the Password Self-Reset feature, you will need the following information:
You will also be asked to enter an E-mail Subject. Your E-mail Subject will be included in the subject line of the Password Reset e-mail we send so you will know that the e-mail came from us.
After entering this information, click the Submit button.
Choosing the Logon Screen, you will be allowed to enter your Heartland Bank Online ID and you will be prompted to create a new Password. Your new Password may be 6-20 characters in length and have at least one letter and one number. Your last four passwords will not be allowed.
Your Password will be successfully reset. You may now access your Online Banking.
Closing the Browser will allow you to reset your Password later, but you must use the link within the 2 hour period to access the logon screen.
Your Password Self-Reset feature will not work if you haven’t enabled it or if any of the following information is entered incorrectly:
You can have your Password reset by calling our Customer Care Center at 888-897-2276, Monday-Friday 7:00 am to 6:00 pm, Saturday 8:00 am to 1:00 pm.