Phishing E-Mail and Call
Phishing attacks can be made by email as well as through unsolicited telephone calls. Unsolicited email containing errors should always raise a red flag, especially if combined with a call to action, such as calling a toll-free number or clicking on a link.
If you are a customer who called a fraudulent toll-free number in response to an email or phone call and gave your account or other identifying information, please call the customer care center at 1-888-897-2276 or your local Heartland Bank office.
If you are a merchant account and provided your merchant ID during a fraudulent call or in an email, please call the customer care center for Security Card Services (1.877.995.9198) so that Security Card Services can help you monitor for fraudulent activity on your account. You can also report suspicious activity at firstname.lastname@example.org*.
Phishing attempts may also be reported to the FDIC at email@example.com.