Customer Security and Online Theft

Customer Security

Thieves and criminals are always coming up with new ways to gain access to your most sensitive information. Your safety is the main priority at Heartland Bank, which is why we offer you banking features with extensive security. While our systems have never been hacked, your information is still vulnerable outside our walls. That’s why it’s important to stay up-to-date about current crime in order to keep you and your personal information safe.

Heartland Bank is constantly aware of threats happening in our area and around the country. If you ever feel you’re at risk or have any questions, stop by a location near you to speak to one of our banking experts, or give us a call.

Security Threats You Need to Know About

OCC Phone Call and Text Scam

The Office of the Comptroller of the Currency has issued Alert 2017-1 concerning a fictitious notification regarding the release of funds supposedly under the agency's control. Consumers have reported receiving phone calls indicating that the OCC is holding $11,000 on their behalf as a refund for illegal fees charged by their financial institutions. Any communication claiming that the OCC is involved in holding any funds for the benefit of any individual or entity is fraudulent. The OCC does not participate in the transfer of funds for, or on behalf of, individuals, business enterprises, or governmental entities.

Felony Lane Gang

This large, organized group of criminals target victims all across the country, including here in Illinois. These thieves break into vehicles and steal purses, wallets, and bags left behind. They then use that information to either steal a victim’s identity or empty their bank accounts. The Felony Lane Gang got their nickname because they often use the drive-thru lane at the bank, where it’s easier to impersonate a victim and pass fake ID’s.

What to do if you’ve been targeted:

  • Immediately notify Heartland Bank. We’ll flag your account for anyone who attempts to make deposits or withdrawals from your account.
  • Cancel all of your credit and debit cards.
  • File a police report, and include all fraudulent activity on your accounts.
  • Contact all three national reporting organizations – Trans Union, Experian, and Equifax – and put a fraud alert on your name. This will ensure a credit card company has to call you before authorizing a new card in your name.

Mystery Shopping Check Scam

Have you ever received a check from a mystery shopping company? There’s a chance it could be a scam. With so many different mystery shopping businesses out there, you should know how they work, and when to be suspicious. Take the time to learn more about mystery shopping scams.

ATM Skimming

ATM skimming involves putting devices on ATMs that read your card number, which thieves then put on a blank card and use it to drain your account. Perhaps the scariest part of this crime is that most ATM users don’t even notice it is happening. Use this helpful guide on ATM skimming to learn more about how it works, and what you need to be on the lookout for the next time you use an ATM. 

How to Protect Yourself

While there are layers of protection in place at Heartland Bank, we cannot fully protect your account if hackers are illegally getting ahold of your username and password. Our systems are completely secure and tested on a regular basis against intrusion. Still, thieves are becoming more and more creative when it comes to stealing personal information. Keep these security tips in mind to make sure you stay protected:

  • Never give out your username or password. Heartland Bank will never ask you for this information.
  • Be cautious of email attachments. Many of them may be fraudulent and download viruses on your computer.
  • Have the most current web browsers installed on your computer. Old browsers cannot protect you from new viruses and bugs.
  • Make sure your antivirus is up-to-date on your personal and business computers.
  • Check your accounts online every day to look for any suspicious activity.

Also make sure you stay in the know and informed about identity theft, fraud, and other privacy issues at the Federal Trade Commission and the Federal Deposit Insurance Corporation (FDIC).

Have Peace of Mind at Heartland Bank

To learn more about Consumer Security and Online Theft, visit any of our convenient locations today, or give us a call. 

Customer Care Center: 888-897-2276
Monday-Friday: 7:00 a.m. to 9:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: 12:00 p.m. to 5:00 p.m.