Common Personal Checking Questions
Checking questions? We’re here for you!
Online communication is great, but we’re here if you need a person to talk to as well.
Our Customer Care Center is staffed with employees who are there to help! Our Customer Care Center hours are Monday-Friday 7:00 a.m. – 9:00 p.m.; Saturday 8:00 a.m. – 5:00 p.m.; and Sunday 12:00 p.m – 5:00 p.m. Call a Customer Care Representative at 309-662-4444 (or toll-free 888-897-2276) or send an email.*
*This e-mail link is for general inquiries only. It is not secure e-mail. For your protection, please do not include confidential or sensitive information such as social security numbers, account numbers, etc. when using this e-mail link. Please note: secure e-mail is provided on the menu bar within Online Banking.