Our skilled fraud experts are working to detect suspicious ATM and debit card transactions – day and night – with a high-tech, high-touch monitoring solution that protects your accounts using state-of-the-art intelligence technology and skilled fraud experts. If suspicious transactions are detected, a fraud specialist will attempt to contact you right away.
Your card will be disabled immediately if fraud is confirmed, and if you aren’t available, your card will be assigned a special “watch” status until we know all is well. It’s hard to put a price on peace-of-mind, but luckily you don’t have to. We offer this Fraud Center service to protect you, absolutely free.
What is Fraud Center?
Fraud Center is the 24/7 fraud detection and monitoring service provided to our customers absolutely free.
How does Fraud Center Work?
Our skilled fraud experts are working to detect suspicious ATM and debit card transactions around the clock using a high-tech monitoring solution to detect suspicious activity. In the instance that suspected fraudulent activity is detected on your account, we will attempt to contact you by phone between the hours of 8am and 9pm. You may also choose to receive additional notification by email 24/7. Please be sure to let us know the best way for our fraud specialist to contact you.
Will the Fraud Center specialist ask for personal information?
No. Our fraud specialist will simply ask you to verify any suspicious transactions.
What happens if I am unable to answer the Fraud Center call?
The fraud specialist will leave a detailed message including a call back phone number and the incident number you will need to reference when returning the call. You may also contact your local Heartland Bank branch for assistance during office hours.