Customer Security and Online Theft

Scam Alerts, Identity Theft, Fraud, and Other Privacy Issues

There is frequent news about various attempts at online theft, from emails and phone calls trying to trick you into releasing personal information or user names and passwords, to viruses (malware) that capture keystrokes.

Email attachments and fraudulent websites can download viruses, so be cautious about the email you open and the sites you visit. Please note that Heartland Bank will not ask for user names or passwords, so be especially cautious if you receive such a request.

To protect your privacy and your financial information, it is important that you always download the latest browser versions and install – and update - antivirus software on your personal and business computers. Older browser versions can’t protect against new intrusions, nor can outdated antivirus software or no virus protection at all.

While there are layers of protection in place on the bank’s end, including firewalls and data encryption, banks cannot fully protect the account if a hacker has fraudulently obtained your username and password. Heartland Bank’s systems are completely secure and tested rigorously on a regular basis against intrusion. As a result, our systems have never been hacked.

What you can do: keep your browsers and antivirus software up-to-date and check your accounts online on a daily basis.

Recent Issues

Information Regarding a Mystery Shopping Check Scam (Updated 6/4/2015)

Fraudulent Merchant Services Phishing E-Mail and Call Attempts (Updated 2/2014)

Fraudulent Online Banking Phishing Pop Up Message Attempts (Updated 11/2013)

Fraudulent Phone Calls Regarding Social Security Direct Deposit (Updated 10/2013)

Fraudulent Online Banking Phishing E-Mail Attempts

ATM Skimming

Fraudulent Text Messaging Scam Attempts

Protect Yourself

Find more information on identity theft, fraud, and other privacy issues at:

Federal Trade Commission

Federal Deposit Insurance Corporation (FDIC)