Online Banking Questions?

We’re here for you!

How can I sign up for or view eStatements?

Online Banking

How can I sign up for online banking?

How can I reset my online banking password?

How do I use online banking?

How can I access online banking?

How can I view transactions?

How can I transfer funds between accounts?

How can I place a stop payment?

How can I manage my online banking accounts?

How can I print my check image?

How can I download into financial software?

Bill Pay

How can I sign up for online bill pay?

How do I use online bill pay?

How do I add a payee to pay a company?

How do I add a payee to pay an individual?

How do I set up a quick payment?

How do I add a payment?

How do I set up a payee to be paid by check?

How do I set up a payee to be paid electronically?

How do I edit payments?

How do I view my bill pay history?

How do I view my payment history?

How do I set up recurring payments?

How do I set up expedited payments?

Expedited Payment

What is Heartland Bank’s Expedited Payment service?

What is the Expedited Payment fee?

How can I make an Expedited Payment?

If I added a merchant/payee today, can I immediately make an Expedited Payment?

What merchants/payees are eligible for Expedited Payments?

Can I make an Expedited Payment after hours or on a Saturday?

Online communication is great, but we’re here if you need a person to talk to as well.

Our Customer Care Center is staffed with local agents who are ready to meet your needs. Our Customer Care Center hours are 7am – 6pm Monday through Friday and 8am – 1pm on Saturdays. Call us. We’re here for you. Call a Customer Care Representative at 309-662-4444 (or toll-free 888-897-2276) or email us.*

*This e-mail link is for general inquiries only. It is not secure e-mail. For your protection, please do not include confidential or sensitive information such as social security numbers, account numbers, etc. when using this e-mail link. Please note: secure e-mail is provided on the menu bar within Online Banking.