Common Credit Card Questions

Credit card questions? We’re here for you!

How do I deactivate a lost or stolen credit or debit/ATM card?

Online communication is great, but we’re here if you need a person to talk to as well.

Our Customer Care Center is staffed with local agents who are ready to meet your needs. Our Customer Care Center hours are 7am – 6pm Monday through Friday and 8am – 1pm on Saturdays. Call us. We’re here for you. Call a Customer Care Representative at 309-662-4444 (or toll-free 888-897-2276) or email your Customer Care Center.*

*This e-mail link is for general inquiries only. It is not secure e-mail. For your protection, please do not include confidential or sensitive information such as social security numbers, account numbers, etc. when using this e-mail link. Please note: secure e-mail is provided on the menu bar within Online Banking.